After familiarizing myself with the product and the user intent, an information architecture audit was the first step. I mapped the existing navigation, flagged structural problems, and then provided proposed solutions. The simple act of stripping the 'Manage' prefix from nav items seems like an insignificant change, but it immediately made the sidebar more scannable. Next was reorganizing the navigation order by frequency of use and moving key actions like adding a new user to modals and inline flows reduced the number of steps for the most common tasks. The new patient onboarding flow was the most complex UX challenge. Five screens with a high number of inputs, used by clinicians who are often context-switching between administrative tasks and patient care. I restructured the field order and introduced progressive disclosure, so inputs only appeared when contextually relevant, reducing cognitive load without removing anything required. The tablet app required a different mindset. Therapists will use this during live sessions with young patients, so speed and minimal friction were the top priority. I designed the measurement tools, behavior logging, frequency tracking, and duration recording to be accessible in as few taps as possible. The constraint of in-session use shaped all interaction decisions.